Payment Terms

General Overview
At OMBRELLON, we are committed to offering a safe and straightforward checkout experience for all customers. To maintain high security standards, all payment transactions are processed through reputable third-party payment partners. Every payment page on our website is protected with SSL (Secure Socket Layer) encryption, ensuring your personal and financial information remains secure throughout the entire payment process.

Accepted Payment Methods
Our store currently accepts PayPal as the primary payment option. Shoppers may complete their payment using a linked bank account, credit or debit card, or available PayPal balance. Transactions processed through PayPal follow PayPal’s established buyer-protection and verification policies.

Payment Security
OMBRELLON does not store or retain full credit or debit card numbers on our servers. Payment details are transmitted directly to certified payment processors through encrypted and secure channels. To protect your information, we rely on industry-standard encryption, secure gateways, and ongoing system monitoring to reduce the risk of unauthorized access.

When Payment Is Processed
Payment is collected at the moment the order is submitted. Orders enter the fulfillment queue only after payment has been successfully authorized by the payment provider. Once verification is completed, you will receive an order confirmation email containing your order number, purchased items, and the estimated delivery timeframe.

Additional Payment Verification
Depending on your bank or payment provider, additional verification steps—such as SMS confirmation, 3D Secure authentication, or identity checks—may be required before the transaction can be finalized. These measures are controlled entirely by your payment institution and are intended to help prevent fraudulent activity.

Payment Issues
If a transaction is declined or cannot be completed, the order will not be processed. You may attempt the payment again or update your billing information before resubmitting your order. Common reasons for unsuccessful payments include inaccurate billing information, insufficient funds, expired cards, or temporary issues from a payment provider.
If you encounter a recurring payment problem, please reach out to our support team for assistance.

Installments and Pre-Authorizations
OMBRELLON does not provide installment payment options. In some cases, your bank may place a temporary hold (pre-authorization) to verify funds. These holds are issued and released solely by the bank and will clear automatically once the transaction is completed or canceled.

Refunds
Refunds for canceled orders or approved returns are issued back to the original payment method used at checkout. Processing times vary depending on your bank or payment provider and may take several business days. You will receive an email notification once the refund has been initiated on our side.

Payment Limits
If a payment method has minimum or maximum transaction limits, these will appear directly on the checkout page. Customers should review this information before completing the order.

Customer Responsibility
Customers are responsible for ensuring that all billing and payment information submitted is accurate and up to date. OMBRELLON cannot be held responsible for declined transactions resulting from incorrect billing details, bank restrictions, or insufficient funds.

Multiple Orders or Repeated Payments
If you place multiple orders or use a recurring payment setting within PayPal, those preferences must be managed through your PayPal account. Our system processes each order based on the payment confirmation received from the payment provider.

Payment Confirmation and Records
After a successful payment, an automated confirmation email will be sent to you. This email includes key information such as your order number, the items purchased, the total amount paid, and your estimated delivery window. We recommend saving this message for your records.

Payment Support Contact
For help related to billing or payments, you may contact OMBRELLON at:
Email: service@ombrellon.store
Phone: +1 (208) 487-4853
Address: No. 101, 18 Xicun Potouling Road, Zhengguo Town, Zengcheng District, Guangzhou, Guangdong, China
Support Hours: Monday–Friday, 9AM–6PM EST
If an issue cannot be resolved directly, we will communicate with the payment provider to determine the next appropriate steps.

Privacy and Data Protection
At OMBRELLON, we respect and protect customer privacy. Personal data collected during checkout is used exclusively for order processing, fraud prevention, customer support, and improving your shopping experience. We do not sell or share customer information with unauthorized parties. Sensitive data, including partial payment information, is handled using secure encryption methods and managed in accordance with industry-standard data protection practices.