Privacy Policy

At OMBRELLON, we are committed to safeguarding the personal information you share with us. This Privacy Policy explains how data is collected, why it is used, and the measures we take to ensure your information remains protected whenever you visit our website or place an order.

Information We Collect

When you make a purchase, contact our support team, or browse our website, we may gather details such as your name, email address, phone number, billing and shipping addresses, and the items you order. Information related to payments is processed by certified payment service providers, and any additional details you voluntarily provide when communicating with us may also be stored. We collect only information that is directly relevant to completing your purchase or providing customer service.

How Your Information Is Used

The data we collect helps us process your orders, arrange delivery, communicate important updates, respond to inquiries, and maintain the functionality of our website. We also use certain aggregated or anonymized information to evaluate platform performance and improve the shopping experience. Your information is never sold for marketing purposes, and it is shared only when necessary for order fulfillment or when required by law.

Payment Processing

Financial information is handled securely through trusted third-party payment processors. All payment details are transmitted through encrypted channels, and OMBRELLON does not store complete credit or debit card information on its servers. For more details on how your payment provider manages and protects data, please review the policies provided by that payment service.

Data Security

We implement industry-recognized security practices designed to protect personal information. All sensitive data transmitted through our site, including payment-related information, is protected with SSL/TLS encryption. Access to personal data is restricted to authorized team members and service partners responsible for performing essential functions. Although no online system can be completely free from risks, we continually improve our technical and organizational safeguards to reduce potential vulnerabilities.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential features such as shopping cart functionality, secure login sessions, and performance analytics. These tools help ensure a smooth browsing experience and assist with improving site operation. You may adjust your browser settings to control cookies, although disabling them might affect certain features of the website.

Use of Third-Party Services

To complete tasks such as delivering your order, processing your payment, or analyzing website performance, we work with external service partners. These providers receive only the information required to perform their responsibilities and are obligated to handle all personal data securely and solely for the purposes we specify.

Data Retention

Personal information is kept only as long as it is needed to fulfill orders, meet legal obligations, resolve disputes, and support operational records. When the information is no longer necessary, it is securely deleted or anonymized following standard retention procedures.

Children’s Privacy

Our services are intended for general consumers and not for children under 13 years old. We do not knowingly collect information from users in this age group. If we become aware that such data was collected without proper consent, we will take steps to remove it promptly.

Your Rights and Choices

Depending on applicable laws in your region, you may request access to the personal information we hold, ask for corrections, request deletion of certain data, or object to specific uses of your information. You may also decline optional communications at any time. Requests related to data access or privacy rights can be submitted through our contact information below, and we will respond according to legal requirements.

Legal Basis for Processing

When applicable, we process personal data under lawful bases such as fulfilling contractual obligations, complying with legal requirements, protecting legitimate business interests such as preventing fraud, and ensuring safe and efficient platform operation.

International Transfers

Your information may be stored or processed in locations outside your home country. We adopt reasonable protective measures to help ensure that your data receives an appropriate level of protection across jurisdictions.

Questions and Complaints

If you have concerns about how your personal information is handled or wish to make a privacy-related request, you may contact us directly. We will verify your request as required by law and respond in a timely manner.